Return Policy: Your satisfaction is our first concern. Each design is hand applied, carved, and coloured onto each piece of glassware. Sometimes small differences occur between pieces. These differences make each piece unique. If you need to return a product to us, please do so within 14 days of purchase in its original and unused condition.
Please pack the product in the original packing material and return it to us by insured mail or UPS, with your invoice and instructions for a refund, replacement, or exchange.
We cannot accept returns based on minor differences due to the hand made nature of the product. We cannot accept returns of personalized, dated, or commemorative items, except for replacement of defective merchandise. Please double check spelling of any wording when ordering. We cannot be responsible for spelling errors not made by us.